FAQ

About us

What is BigPen?

Where can I find BigPen?

How do I contact you?

Who are your customers?

What are your terms and conditions?

Is there a guarantee on your items?


Ordering

How do I order?

Do you keep all items in stock?


Payment

What payment options do I have?

Is it safe to use Credit Card payment at BigPen?

What cards do you accept?


Delivery

How do you ship?

When can I expect to recieve my order?

What does delivery cost?


Returns and Refunds

How do I return an item?

How do I know that you have accepted my return?

How do I recieve my refund?


International rules (Outside the EU)

VAT

Custom rules


Security and Privacy

Is it safe to order from BigPen?

Privacy policy and GDPR EU-regulation

About Cookies


Other

Other questions